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It is not a hard thing to recall an email if you do not have any of the above reasons that can make your activity unsuccessful. Even if your case wins above all facts, the email recall fails if you use a shared mailbox to send the email. The email should have sent from the primary mailbox of your exchange system.Click to open the message you want to recall. The email message must come into the inbox folder to recall. In Outlooks Home tab, click Sent Items in the vertical column along the programs left side. We’ve also created an awesome YouTube video that walks you through the steps given above. Finally, click OK after selecting the necessary choices. Double click on the email you want to recall. Launch Outlook and click on the Sent folder. Email recall will not work if the receiver has made a rule to move the emails from the inbox to another folder. Now click on Sent Items, located in the folder pane. Note: If the Recall This Message option is not available for you, this can mean one of two things: you either don’t have an Exchange account, or your organization disabled this option.If the recipient’s mailbox is not online with the Exchange server and the Cached Exchange Mood is enabled, this will not work.Delete unread copies and replace with a new. Choosing to 'Delete unread copies and replace. Choosing to 'Delete unread copies of this message' tries to remove the message with no follow up. Select this option if you don’t want to replace the email with a new one. The Recall This Message window offers two options. You now have two options: Delete unread copies of this message.
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Select the original message, verify that the Restore Selected Items option is selected and press the OK. In this dialog, you should see the special Recall message as well as the original message itself. Email recall will fail if the recipient uses Outlook on Web (OWA) or EAS on a smart device (mobile or tablet) to read his/her email messages. Launch Outlook and click on the Sent folder. How long this Retention Period is, depends on the chosen settings of your company, but for Office 365 Exchange Online the default is 14 days.Instead of recalling the message, it will appear as an attempted recall in the recipient’s mailbox. It would not work even this option available in the Outlook if the user sent the message from the Outlook desktop app that is not on the same Microsoft Exchange Server account to a third-party email box.The users who are using a POP 3, IMAP, or cannot retrieve the sent message in other words, they are out of luck in email recalling. If the sender and the recipient are not using Office 365 or the Microsoft email exchange in the same organization, this feature won’t work.The first condition to success the recall is the mail should not have opened by the receiver before the email recall.Several reasons can affect to failure of the email recall feature. But It will not work even if the recipient opened the message before you recall it.